 McDSP Technical Support
Currently a free service to registered users. Our hours are 9AM- 5PM PST Monday- Friday. Tech support is not available on US Holidays. (650) 318-0005
Authorization Problems?
If you are positive that your iLok authorizations have not expired and your plug-ins do not authorize in Pro Tools, please take these steps.
- With your iLok plugged in to your computer, log into iLok.com and synchronize
- Check the listing of plug-ins installed on that iLok
- Take careful note of the name (it will be named FilterBank HD or FilterBank Native for instance)
- Make sure the installed plug-in name matches the authorization name (ie. HD, Native, LE or MP) It does not matter which version of Pro Tools you are using, the plug-ins will work on any version you have installed- only the matching authorization name is important here.
- The latest versions can be downloaded from the "Download" link up on the menu bar on this site
- Older legacy versions can be found by visiting the Compatibility Archive links to the right
- If the problem still persists and you have taken careful steps to insure the installation and authorization match, please call us
99% of the support calls we get stem from this common confusion.
You may also email the support staff. Be sure to include ALL of the following information in the body of your email to
This e-mail address is being protected from spambots. You need JavaScript enabled to view it
:
- Your Name
- Phone number
- products you are inquiring about
- version numbers
- version of Pro Tools
- the type and speed of your machine
- Also be sure to include your iLok.com user ID
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