I am not sure what McDSP plug-ins I own. Where can I see my purchases?

McDSP does not maintain user accounts at this time. Instead we rely on your iLok account information for ownership issues. Please log into your iLok account and sort by PUBLISHER NAME to see what McDSP plug-ins you own.

I am trying to make a purchase with your online store and my credit cards keep getting declined at checkout but the provider says it's OK and it works for other sites. What can I do?

This can happen for a variety of reasons. If you are not in the US, it is a common practice for credit cards to prevent foreign transactions as part of their fraud protection. If this is the case, contacting your credit card company may fix the problem and you can request us to try your card again: orders@mcdsp.com. If you are outside of the United States, you can also try using “99999” [5 nines] for the ZIP field and try again.

Or you can place the order again using a different credit card or Paypal.

But let us know if you have attempted multiple orders so that we can delete your extraneous, duplicate order(s.) Contact orders@mcdsp.com.

If you continue to have problems, please contact us at orders@mcdsp.com. We will respond as quickly as possible. In the meantime, all of our plugins have a 14 day trial period.

I purchased some plug-ins. Why can't I see any authorizations in my iLok account?

You should have an activation code listed for each product in your electronic receipt. Log into your iLok account via the iLok License Manager application. Go to the LICENSE menu at the very top and select REDEEM ACTIVATION CODE. Then the authorization will be in the AVAILABLE section of your account. Right click and select ACTIVATE and assign it to an iLok2 or an iLok3. You can also drag it from the list to an iLok2 or an iLok3 activate as well.
Click for video instructions

I lost my iLok/My iLok was stolen. What can be done to restore my plug-ins?

First, go to ilok.com and file a LOST or STOLEN iLok RMA. Send the RMA# provided to support@mcdsp.com and we do what we can to get you back up and running again.

I just purchased a plug-in but I work on two different systems. May I have another authorization for my second system?

Our licensing policy is one iLok authorization per product purchased. However, we only support the iLok dongle and iLok cloud methods for authorization so you can freely move your authorizations from one system to another.

How do I get demo authorizations to check out McDSP plug-ins?

The easiest way to get a demo authorization is to install whatever plug-in[s] you wish to try, Launch your DAW, and when the authorization window comes up, click the TRY button and enter in your iLok information. Be sure you have an iLok2 or iLok 3 connected for the demo auth to be assigned. Thank you for trying McDSP.

Where do various VST plug-ins get installed on Windows systems?

VST install locations:

x64 VST (2) = C:Program FilesCommon FilesSteinbergVST2
x64 VST3 = C:Program FilesCommon FilesVST3

Win32 VST (2) = C:Program Files (x86)Common FilesSteinbergVST2
Win32 VST3 = C:Program Files (x86)Common FilesVST3

Where are the VST3 presets installed on the Windows system?

Location of VST3 presets on Windows

C:/Users//Documents/VST3 Presets/McDSP/

I cannot find where to set up a side chain in my VST plug-ins.

Unfortunately, side chaining is not supported with our VST3 and VST[2] versions at this time. We hope to have it implemented at a later date but that is still to be determined. Our apologies for the inconvenience and thank you for your patience.

Where are your manuals located?

Windows – C:/Program Files (x86)/McDSP/

Mac – Boot HD/Applications/McDSP/

Where can I find the old v5 installers?

They are located at the very bottom of our downloads page. https://www.mcdsp.com/downloads

I am running Pro Tools 10 but my v6 plug-ins are not recognized.

You must be running Pro Tools 10.3.8, but Pro Tools 10.3.10 is highly recommended.

Just installed a new version of McDSP plug-ins but they are not recognized by my DAW.

It may be an issue with the copy protection being used. Please go to www.iLok.com and download and install the latest version of the iLok License Manager application and log into your iLok account. Then right click your iLok with your McDSP auths and select SYNCHRONIZE. Once the spinning blue wheel completes, log out and try your DAW again.

How do I know what version my McDSP plug-ins are?

Log into your iLok account and sort by PUBLISHER NAME to see what McDSP plug-ins you own. If they start with ”McDSP…[plug-in name]” they are v4. Otherwise, they will only have the plug-in name and either a “v5” or “v6” after it.

What is the difference between a Native and an HD McDSP plug-in?

The difference is that the HD plug-ins can run on either host processors or the DSP’s of an Avid HDX system to keep from taxing your host. There is no difference in sound quality since they are the same algorithms. So if you do not own an Avid HDX system, all you need is the Native version.

I am trying to use one of your VST[2] plug-ins but I cannot find any presets.

Since we only recently released VST2 presets, they are not currently included in the plugins. Please download them here 

Do you provide educational discounts to students and teachers?

Yes we do. You can find out more information about McDSP’s EDU program here: https://www.mcdsp.com/mcdsp-education-program/

I am having trouble with a McDSP Demo.

Please follow these steps carefully to try ANY McDSP plugin for FREE!
 
STEP 1: Check Requirements 
  1. McDSP Native plug-ins (For any CPU based systems) support AAX Native, AU, VST, and VST3 plug-in formats.
  2. McDSP HD plug-ins (For Avid HDX systems) additionally support the AAX DSP plug-in format, as well as AAX Native, AU, VST, and VST3 plug-in formats.
  3. MAC: OS 10.8.x (Mountain Lion), 10.9.x (Mavericks), 10.10.x (Yosemite), 10.11.x (El Capitan), 10.12.x (Sierra) and 10.13.x (High Sierra)
  4. PC: Windows 7, 8, and 10.
VERY IMPORTANT: Please download the latest iLok License Manager. You can check your version by opening up iLok License Manager, then checking for updates. (MAC: iLok License Manager tab > Check for Application Updates, WIN: Help > Check for Application Updates), you may also get it from https://www.ilok.com/#!license-manager
 
McDSP plug-ins require an iLok2, iLok3, or iLok cloud for authorization. iLok Cloud support requires Plugin version 6.5 or later. Note AAX DSP plug-ins do not operate correctly when authorized with iLok Cloud. McDSP is working with PACE on an update.
 
STEP 2: Download Plug-in 
 
Download the plugin from www.mcdsp.com/downloads
 
Note: We offer links for Mac Native, Mac HD, Windows Native and Windows HD, so please choose the installer carefully.
STEP 3: Authorizing your Demo 
 
After installing the plugin that you would like to demo, open your DAW.
When asked for authorization, select ‘Try’. This will automatically place Trial/Demo license on your iLok account.
 
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Note that Trial/Demo Licenses last 14 days. For Trial extension requests or technical problems, please contact support@mcdsp.com with your iLok ID and the trial that you would like to extend.
 
Thanks for choosing McDSP for your pro-audio needs!

 

Questions not here?

If you have questions, please write us at support@mcdsp.com.

Copyright 2019, McDowell Signal Processing, LLC. All rights reserved.

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