I am not sure what McDSP plug-ins I own. Where can I see my purchases?
McDSP does not maintain user accounts at this time. Instead we rely on your iLok account information for ownership issues. Please log into your iLok account and sort by PUBLISHER NAME to see what McDSP plug-ins you own.
I am trying to make a purchase with your online store and my credit cards keep getting declined at checkout but the provider says it's OK and it works for other sites. What can I do?
This can happen for a variety of reasons. If you are not in the US, it is a common practice for credit cards to prevent foreign transactions as part of their fraud protection. If this is the case, contacting your credit card company may fix the problem and you can request us to try your card again: email@example.com. If you are outside of the United States, you can also try using “99999” [5 nines] for the ZIP field and try again.
Or you can place the order again using a different credit card or Paypal.
But let us know if you have attempted multiple orders so that we can delete your extraneous, duplicate order(s.) Contact firstname.lastname@example.org.
If you continue to have problems, please contact us at email@example.com. We will respond as quickly as possible. In the meantime, all of our plugins have a 14 day trial period.
I purchased some plug-ins. Why can't I see any authorizations in my iLok account?
You should have an activation code listed for each product in your electronic receipt. Log into your iLok account via the iLok License Manager application. Go to the LICENSE menu at the very top and select REDEEM ACTIVATION CODE. Then the authorization will be in the AVAILABLE section of your account. Right click and select ACTIVATE and assign it to an iLok2 or an iLok3. You can also drag it from the list to an iLok2 or an iLok3 activate as well.
I lost my iLok/My iLok was stolen. What can be done to restore my plug-ins?
First, go to ilok.com and file a LOST or STOLEN iLok RMA. Send the RMA# provided to firstname.lastname@example.org and we do what we can to get you back up and running again.
I just purchased a plug-in but I work on two different systems. May I have another authorization for my second system?
Our licensing policy is one iLok authorization per product purchased. However, we only support the iLok dongle and iLok cloud methods for authorization so you can freely move your authorizations from one system to another.
How do I get demo authorizations to check out McDSP plug-ins?
The easiest way to get a demo authorization is to install whatever plug-in[s] you wish to try, Launch your DAW, and when the authorization window comes up, click the TRY button and enter in your iLok information. Be sure you have an iLok2 or iLok 3 connected for the demo auth to be assigned. Thank you for trying McDSP.
Where do various VST plug-ins get installed on Windows systems?
VST install locations:
x64 VST (2) = C:/Program Files/Common Files/Steinberg/VST2
x64 VST3 = C:/Program Files/Common Files/VST3
Win32 VST (2) = C:/Program Files (x86)/Common Files/Steinberg/VST2
Win32 VST3 = C:/Program Files (x86)/Common Files/VST3
Where are the VST3 presets installed on the Windows system?
Location of VST3 presets on Windows
Where are your manuals located?
Windows – C:/Program Files (x86)/McDSP/
Mac – Boot HD/Applications/McDSP/
Where can I find the old v5 installers?
They are located at the very bottom of our downloads page.
I am running Pro Tools 10 but my v6 plug-ins are not recognized.
You must be running Pro Tools 10.3.8, but Pro Tools 10.3.10 is highly recommended.
Just installed a new version of McDSP plug-ins but they are not recognized by my DAW.
It may be an issue with the copy protection being used. Please go to www.ilok.com and download and install the latest version of the iLok License Manager application and log into your iLok account. Then right click your iLok with your McDSP auths and select SYNCHRONIZE. Once the spinning blue wheel completes, log out and try your DAW again.
How do I know what version my McDSP plug-ins are?
Log into your iLok account and sort by PUBLISHER NAME to see what McDSP plug-ins you own. If they start with ”McDSP…[plug-in name]” they are v4. Otherwise, they will only have the plug-in name and either a “v5” or “v6” after it.
What is the difference between an HD and Native McDSP plug-in?
The difference is that the HD plug-ins can run on either host processors or the DSP’s of an Avid HDX system to keep from taxing your host. There is no difference in sound quality since they are the same algorithms. So if you do not own an Avid HDX system, all you need is the Native version.
I am trying to use one of your VST plug-ins but I cannot find any presets.
Since we only recently released VST2 presets, they are not currently included in the plugins. Please download them here.
VST2 PRESET DOWNLOADS
Do you provide educational discounts to students and teachers?
Yes we do. You can find out more information about McDSP’s EDU program here.
I am having trouble with a McDSP Demo.
Please visit our demo support page.